Last updated: July 31, 2026
This policy explains when you can get your money back for a VRETA paid plan, how to cancel, and how to reach us. It applies to the Basic and Pro subscriptions sold on our Plans page. It forms part of our Terms of Service.
Submitting feedback, browsing topics, and reacting to them are free and always will be. There is nothing to refund on the Free plan because there is nothing to pay.
Paid plans are not sold with a free trial. Instead, if VRETA is not right for you, contact us within 7 days of your first payment and we will refund it in full. You do not need to give a reason. Your subscription ends when the refund is issued, and any responses you published stay on the topics they were posted to.
Paid plans let you respond officially on behalf of an organization, so before those responses go live we ask for documentation proving you are authorized to represent it. If we cannot grant the entitlement — because the documentation does not establish your authority, or you would rather not provide it — we refund your payment in full, whether or not the 7-day window above has passed.
Subscriptions renew automatically — monthly plans every month, annual plans every year — until you cancel. We send no separate reminder before a renewal, so please cancel ahead of your renewal date if you do not want to continue.
If a renewal caught you by surprise, contact us within 7 days of the charge. If you have not made significant use of the plan in that period, we will refund the renewal in full.
You can cancel at any time from your billing page, which opens the secure portal run by our payment provider. Cancelling stops all future charges. Your plan stays active for the rest of the period you have already paid for, and access ends when that period does — we do not cut you off early, and outside the windows described above we do not refund the unused part of a period.
You can move between Basic and Pro from the same billing portal. Upgrades and downgrades are prorated by our payment provider against the time left in your current period, so you are only charged the difference.
We may decline a refund where:
Our payments are handled by Stripe, which acts as the merchant of record for VRETA purchases. Stripe takes the payment, handles sales tax and VAT, and issues any refund back to the original payment method — we do not store or see your card details. A VRETA charge may therefore appear on your statement under Stripe's name. Refunds are returned in the currency you paid in, and how quickly they land depends on your bank or card issuer, typically within five to ten business days once issued.
Nothing in this policy limits any refund or cancellation right you have under the consumer law that applies where you live, including the statutory right of withdrawal available to consumers in the EU and UK. Where local law gives you more than this policy does, that law wins.
If you see a VRETA charge you do not recognize or believe is wrong, please email us before disputing it with your bank. A charge back can suspend the account automatically while it is investigated, and we can almost always resolve the problem faster ourselves.
Email support@vreta.io from the address on your VRETA account, and tell us which plan you are on and roughly when you were charged. We aim to reply within two business days and to issue approved refunds within five.
We may update this policy by posting a revised version on this page and updating the "Last updated" date above. The version in effect on the day you were charged is the one that applies to that payment.
Questions about billing, cancellations, or this policy:
VRETA Support